FAQ
Frequently Asked
Questions
Everything you need to know about our premium cigars, ordering, shipping and B2B partnerships
We are the exclusive US distributor of JR Tancrede Cigars, offering five premium lines: the PaPaDoc Collection (full-bodied, complex), Baron Samedi Collection (medium to full-bodied, earthy), Ogou Collection (medium-bodied, balanced), Roi Christophe Collection (premium Dominican craftsmanship), and the Empereur Jacques 1er — 2025 Cigar of the Year.
Our cigars are handcrafted in the Dominican Republic and Nicaragua by JR Tancrede Cigar Company. Each cigar is hand-rolled by master artisans using the finest tobacco leaves, honoring the rich heritage of the island of Hispaniola.
We recommend the Ogou Collection for newcomers. It is a medium-bodied cigar with balanced notes of cedar, nuts and subtle spice — smooth enough for first-timers yet complex enough to satisfy experienced aficionados.
The Empereur Jacques 1er was named 2025 Cigar of the Year. A bold full-bodied Nicaraguan and Dominican blend with complex spice notes and a smooth sun-grown Habana Leaf wrapper. Intense yet refined — perfect for those who appreciate true depth and complexity.
Order directly at hispaniolacigarsdistributor.com. Browse our collections, add items to your cart and checkout securely. For large or wholesale orders contact us at info@hispaniolacigarsdistributor.com.
Our standard offering is boxes of 20 cigars per line. We also offer sampler packs so you can try multiple collections. Contact us for specific quantity needs.
We accept all major credit cards — Visa, Mastercard, American Express and Discover — processed securely through Authorize.Net. For B2B wholesale orders we also accept ACH bank transfers.
Orders can be cancelled or modified within 24 hours of placement by emailing info@hispaniolacigarsdistributor.com. Pre-orders can be cancelled any time before the shipment date.
Yes! Free shipping on all orders over $100. Orders under $100 are subject to standard shipping rates calculated at checkout.
We ship to most US states where online cigar sales are permitted. Shipping eligibility is confirmed at checkout. We are working to expand international shipping in the future.
Standard shipping takes 3-7 business days. Expedited 2-day shipping is available at checkout. You will receive a tracking number via email once your order ships.
Yes. All tobacco purchases require buyers to be 21 years of age or older. An adult signature is required upon delivery — our carrier will not leave packages unattended.
Yes! We welcome licensed tobacco retailers, cigar lounges, restaurants and hotels to partner with us. Contact us at info@hispaniolacigarsdistributor.com with your business license information to get started.
You will need a valid state tobacco retail license, a valid business license and a minimum opening order. Licensed tobacco vendors only — we do not sell wholesale to unlicensed individuals.
Yes! Authorized partners receive branded point-of-sale materials, product information sheets, tasting notes and digital marketing assets plus dedicated account management support.
Absolutely! We are actively expanding across the US. Email info@hispaniolacigarsdistributor.com with details about your market and premium tobacco experience.
Store in a humidor at 65-70% relative humidity and 65-70°F. Keep away from direct sunlight and strong odors. Properly stored cigars can age beautifully for years, developing more complex flavors over time.
Place them in your humidor and allow them to slowly rehydrate over 1-2 weeks. Never rush the process. If cigars arrive damaged due to shipping contact us immediately and we will make it right.
When stored properly our premium cigars have an indefinite shelf life and actually improve with age. Many aficionados age their cigars 1-5 years for deeper, more complex flavor profiles.
Still have questions?
Our team is happy to help with any additional questions about our products, orders or partnership opportunities.
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